Frequently Asked Questions

How do I register my product ?
    After you install the product, click on "Register Now" button on main GUI (Graphical User Interface) of the product. Enter your details as mentioned.
In the last text box " Registration No", Select the registration key in the email sent to you, copy by pressing (ctrl+c) and then paste by pressing (ctr+v) the registration number in the registration box. (Please copy and paste this number, do not try to type it in) in the registration form and click on Register button. For registration of the product, you will have to be connected to the Internet.

I can not Register:

It seems that some program on your PC may be blocking it. If you have Norton Internet Security, please check the following:

Please open NIS (Norton Internet Security) and go to Status & Settings -> Personal Firewall -> Configure -> Custom Level -> Personal Firewall setting. If you have checked the option "High Block everything until you allow it", then you will get "Internet connection failed" error, while registration.

This happens because by default NIS has blocked two application exe's of MASTR SCAN. The two MASTR SCAN exe's are:

1. Mastrscan.exe
2. LiveUpdateSD.exe

To fix his error, please go to NIS (Norton Internet Security) -> Status & Settings -> Personal Firewall -> Configure -> Programs -> Click on Add -> Browse to C:\Program files\Mastrscan\Mastrscan.exe (C: here denotes the current Operating System). When NIS (Norton Internet Security) prompts the user with Program Control window for appropriate action, listed in combo box, Choose "Permit" and click on OK.

Do the same for LiveUpdateSD.exe also.

If you are doing new installation of MASTR SCAN, NIS (Norton Internet Security) prompts its Security Alert with options for what do you want to do? Select "Always allow connections from this program on all ports" and while doing Live Update, if NIS prompts security alert then also select "Always allow connections from this program on all ports".


If you have already blocked the exe's, then make changes as NIS (Norton Internet Security)-> Status & Settings -> Personal Firewall -> Configure -> Programs -> Check for MASTR SCAN on Manual Program Control list, if it is present, select MASTR SCAN exe names and click on Modify -> change the action to "Permit". Follow same steps for Live Update also.

If you have Windows XP Firewall, please check the following:

Click Start, Control Panel, double–click Network Connections, right-click the desired connection, Properties>Advanced tab, under Internet Connection Firewall, uncheck the option "Protect my Computer and Network by limiting or preventing access to this computer from the internet".

This should help you to Register and LiveUpdate MASTR SCAN.

P. S. : Please note that this is not a limitation on the part of MASTR SCAN but Windows Firewall has blocked it, which you need to Permit.

How do I register again, if I have re-formatted my hard drive?

What to do if I have a Firewall Installed on my Computer and I need it to run for virus or spyware protection?
    If you have any of the firewalls installed which we have listed down here, do the same as we are describing here. This way you can Register MASTR SCAN and also do LiveUpdate.

1) Norton Personal Firewall (Norton Internet Security)

Simply right click on the icon in the system tray as shown in the figure below and click on Disable Norton Internet Security option.

2) Quick Heal Personal Firewall

Simply right click on the icon in the system tray as shown in the figure below and click on Exit option.

3) Zone Alarm FireWall

Simply right click on the icon in the system tray as shown in the figure below and click on ShutDown ZoneAlarm Security Suite option.

4) VET AntiVirus

Simply right click on the icon in the system tray as shown in the figure below and click on Snooze Resident Protection option.

It will ask for the password to verify if you are the right user to disable it or not.

Give the time duration for which you want to keep it disabled.

5) Tiny Personal Firewall

Open the application and Uncheck the Firewall enabled option to disable the firewall.

6) McAfee Firewall Plus

McAfee Alert: Application (Mastrscan.exe) wants to access the Internet. Click on "Grant Access".
If you didn't get any prompt from McAfee then,

Simply Right click on McAfee System tray Icon -> Personal Firewall. Click on Internet Applications

Check for . Right click on Mastrscan.exe and click on "Allow Full Access"

Now try to Register the Product. After registration click on Liveupdate.

McAfee Alert: Application (LiveupdateSD.exe) wants to access the Internet. Click on "Grant Access"
If you didn't get any prompt from McAfee then,

Right click on McAfee System tray Icon -> Personal Firewall. Click on Internet Applications. Check for MASTR SCAN. Right click on LiveupdateSD.exe and click on "Allow Full Access"

What is my Registration Number?
    Registration number is an alpha-numeric key that is provided to you when you purchase MASTR SCAN. This number registers MASTR SCAN to allow the user to use it for one year with full functionality. This key is unique and helps us to identify the user to provide Customer Support.

What if my Registration Number is Invalid?
    We recommend not to enter the Registration Number that you have received by mail. It is suggested that you Copy and Paste the Registration Number to avoid errors. If you are still getting the same error message, please mail us to info@maxspywareremover.com

I purchased MASTR SCAN but I never received a Registration Number.
    After purchasing MASTR SCAN, a confirmation E-Mail is sent to you containing your Registration Number. Be sure to check any junk mail or spam mail folders in case the message was caught by spam filters. If this did not resolve the problem please contact us for another Registration Number.

I am unable to locate my Registration Number.
    Please send an email to info@maxspywareremover.com along with your details entered during Registration of the copy. We will send your Registration Number on the Email-Id that is entered by you during Registration.

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What are the System Requirements for MASTR SCAN?
    Minimum System Requirements for installing and running MASTR SCAN is Windows Operating Systems as specified below, 64 MB RAM, Pentium Class Processor, 12 MB Free disk space and Internet Connectivity for Registration and Live Updates.

Will It run on my Operating System?
MASTR SCAN is compatible with following versions of Windows:

Operating System	MASTR SCAN
Windows 98	Yes
Windows ME	Yes
Windows 2000	Yes
Windows 2000 Pro	Yes
Windows XP Home	Yes
Windows XP Pro	Yes
Windows Advance Server 2003	Yes
Windows NT 4.0	Yes
Linux	No

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How much does MASTR SCAN cost?
     You can visit us on http://www.maxspywareremover.com/purchase.htm to check the features available with the software. The Desktop version of the software is priced at $29.95 per copy.

What do I get for my money?
    One year full protection from Spywares, Malwares, Adwares, Trojans and Browser Hijackers. Free threat definition updates, Free Software Upgrade and Free Technical Support.

Why is "Registered" better than trial version?
    Trial version will allow you to remove the detected infected items entries only 6 times . The Registered copy will allow you to quarantine and remove the detected items and also provide you a continuous access to latest definitions via Live Update.

What payment methods are available?
    The payment to purchase the software is done online from the website. We have a secure payment gateway which ensures safe transaction.

Please visit Purchase page to know about the payment methods details.

How do I purchase?
    Download our trial version from the website http://www.maxspywareremover.com The application has a Buy Now button to purchase the product. Clicking on that button will take you to MASTR SCAN purchase page.

How do I purchase multiple licenses?
    If you want the desktop version for multiple computers, please specify the number of licenses required when you purchase the product.

How do I renew my License/Subscription?
    Once the one year subscription period is over, you will have to re-purchase the software. You can send a mail to us onto: info@maxspywareremover.com for a new Registration Number. Then you will have to Register the product again by clicking on Register Now button on main user Interface.

Do you offer a Refund?
    Our Research team would like to know what issue you are having on your PC and resolve them so that you can enjoy a spyware free computer, how a new PC was supposed to be.

Here are the recommendations from our Research team:

Please do Live Update, scan your PC and Quarantine the items. Now click on the Submit Logfile button and mail us the report with reference to any issue and your email id. This will help our Research Team to review issues on your PC and provide fix in the next updates. You can also provide names of toolbars or popup ads that you see on your PC.

If you are still not satisfied, you may write to us for refund at info@maxspywareremover.com. On purchases done online, we provide a 30 days refund guarantee.

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How do I scan using MASTR SCAN?
    Generally after installing MASTR SCAN, it automatically opens the main application. If you try to open it later, click Start > Programs > MASTR SCAN > Mastrscan.exe. The main user interface of the application will open. First of all it will open the Tips for how to use MASTR SCAN. To go through the tips, click on Next Tip button. If you are finished or don't want to go through tips, Click on Cancel button or Close button on the right top of the window. After it all, it will prompt you to perform scanning using two options:

1) Quick Scan
2) Full Scan

Quick Scan option scans the hard drive where the operating system is installed.

Full Scan option scans all the selected hard drives present on the computer.

Click on the scan option you want to perform and scanning will start. A list of all the items that are detected will be shown in the interface.

How do I quarantine infected items?
    After scanning is done, MASTR SCAN will prompt a message window to ask you if you want to quarantine the detected items or not. If you click on Quarantine button, it will quarantine the scanned items. (If MASTR SCAN is not registered and your 6 uses of quarantine items are finished or Subscription period is expired, it will not let you quarantine the scanned items.) Quarantining the entries means that we are deactivating the infected items itself and it will not be able to infect the machine or do any activity harmful to computer. If you don't want to quarantine any entry, click on Cancel button.

Should I restart the machine after Quarantining infected items entries?
    Definitely Yes! You must restart the machine after you have quarantined the items as some entries are not quarantined at the same time as they may be in use. So, those entries are quarantined properly only after you restart the PC. MASTR SCAN itself asks you to restart the PC whenever it finds any entry which could not be quarantined at the same time. After restarting machine, open the application and click on Recover button, Select all spywares and click on Delete button. Sometimes you might have to scan the PC again after this process and delete them again in the same fashion. It is not because we can not remove them, it is because those are dangerous items which keep themselves active until the PC is shutdown, so we again have to track them and delete them.

How do I delete the quarantined items?
    After spywares are quarantined, you have to click on Recover button. Check the box "Select all Items to recover/ delete" to Recover or Delete the quarantined infected items entries. Recovering the items means they will be reactivated. Deleting them will permanently remove them from the computer. Click on Delete button to remove them.

How do I use Exclude-Recover option?
    We have provided a very useful option for the users who use some kind of file sharing or P2P programs, that is Exclude-Recover option. There are some softwares which come under the category of keyloggers or RAT (Remote Administrative Tools) but people still use them, in that case we give the user the freedom to choose not to scan those entries at all. After performing full scan before quarantining, go to “Options” button and click on Exclude-Recover tab. This will provide a list of items that are detected in the scanning process. Select the items which you want to exclude from being detected. Next time you scan your PC using MASTR SCAN, those items will not get scanned. You can also put back these items for scanning using the Recover option.

Does MASTR SCAN remove viruses?
    No. It is mainly focused on detecting and deleting Spywares, Adwares, Trojans, Worms, Key loggers, Browser hijackers and Tracking cookies.

How do I block pop-ups?
    Please do a full scan daily to ensure protection against spywares, adwares that are generating these pop-ups.

How do I enable MASTR SCAN on Startup?
    Go to “Options” tab, click on “System Settings” and check the "Start Scan when windows start" in the settings option. Next time when you restart the PC, it will automatically scan your PC as per the option selected. If you just select Log Only option,it will only scan the PC and show you the log. If you select Quarantine option here, it will automatically quarantine the scanned items without asking you.

I ran a scan with MASTR SCAN and now I am unable to access the Internet
    Some spyware, adwares entries create loss of Internet Connection when quarantined or removed from the PC. In that case, if you have only quarantined the items, please go to “Recover“ button, select all and click on Recover. If you have permanently deleted the quarantined entries, Please go to Options button > Winsock LSPs > click on Fix LSP button. Your Internet connectivity will come back again.

Is it safe to allow MASTR SCAN's Max Shield alert?
    Yes. It is always recommended to have a Max Shield protection enabled.

None of this solves my problem, what do I do next?
    Contact us with an explanation of the type of problem your are experiencing including the names of any infected items that still remain after a scan, the web page(s) you are being redirected to, and any other strange PC behavior. We would like you to click on the Submit Logfile button on the interface of the application and send us E-mail with reference to issues you are having.

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